Danseo / field notesQuestions
Questions
with edges.
The practical details about scope, delivery, checkout, privacy and the 24-hour goodwill refund window.
What do I receive after a plan is paid?
A written technical handoff shaped by the selected scope: observations, a severity-ranked action list and checks for the next release. The exact scope is shown on the package card and saved with the order.
Can I ask a question before checkout?
Yes. Use the contact page with the URL and the decision you are trying to make. A question does not create a paid engagement.
How does the 24-hour refund window work?
You may submit a refund request within 24 hours after successful purchase/payment. We verify the order and, when the request qualifies, initiate the refund within 24 hours of verification. The bank or payment provider controls when funds arrive. Later statutory or individual requests can still be sent by email for review.
Does Danseo access my private analytics or CMS?
The standard plans are based on the public URL or URL list you supply. We do not make external requests from the checkout form. If a scope needs private material, the start brief can describe the constraint before payment.
Can I buy more than one plan?
Yes. The cart can preserve unrelated items, and each order records the selected plan and supplied website URL. Choose the smallest scope for each distinct question.
What happens if the plugin is not active?
The theme remains readable and the catalog fallback keeps packages visible. The live start and checkout flow require the Danseo companion plugin and WooCommerce to be configured by the site operator.